Terms and Conditions

Refunds for Domain Registrations

Domain registration at IDI is done through an industry standard independent Registrar. Thus once a domain is registered through IDI, its cost can’t be refunded. You can retain your domain even after cancelling your hosting services with IDI as long as you renew your domain on time. However, IDI does not bear any responsibility whatsoever in the event of non-renewal of the domain in a timely fashion.

Use of Website

Prohibition of Adult Content

All the subscribers of IDI Web Hosting services are strictly prohibited from storing or posting adult content, or links to adult content, through the subscribed service. All material of pornographic nature is considered adult content. Online image galleries whose primary purpose is the public display of fine art or artistic mediums are not considered to be adult content.

Prohibition of Offensive Behavior

Racist, intolerant, "hate", defamatory, "stalking", invitations to fight, threatening or any communication of any nature that we decide, in our sole discretion, as being improper, will result in service termination without prior notice. There shall not be any refund in such a case.

Intellectual Property Provisions

We at IDI sincerely observe respect for non-proliferation of piracy. No intellectual property of any nature contained within or via this Site may be copied, published, reverse engineered, decompiled, exchanged, traded, or broadcast in any way without the written permission of the content owner.

"Fair-Use" Resource Assignment

The high-level and unlimited resources provided by IDI are based upon “fair-use” resource assignment, allocation and fine tuning.

It is acknowledged by the users of IDI Hosting services that these resource allotments are optimized and dedicated towards serving web documents and self-need email / FTP services and is not to be used as offsite storage area for electronic files, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on IDI or its aligned Web Hosting servers.

Unlimited resources are limited by physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must realize that server technology limits the amount of available resources for use, including but not limited to disk drive space, CPU processing power, memory and access speed. All provided services (unless specified otherwise) are of a shared-server nature, and other users are sharing the provided space. Customer accounts are placed on a server with up to hundreds of other users. This shared hosting model is acknowledged and practiced by many hosting service providers in order to offer affordable and reliable hosting service.

It is acknowledged that any single account is entitled to utilize the server resources, within reason, up to what is allotted or by what is physically available. In case there is resource scarcity, IDI reserves the right to limit users of the affected machine to a lower limit to preserve the effectiveness of the services for all users.

For the users, whose resource (disk space, bandwidth or CPU processing power) utilization is in extreme excess of what the average users of the machine have, IDI reserves the right to ask them to remove content, cut resource usage, or relocate to a dedicated service provider. Additionally, web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of IDI.

SPAM and Unsolicited Commercial Email (UCE)

IDI honors zero tolerance policy for SPAM and UCE and hence strongly prohibits the use of its network and services for sending the same. Under no circumstances, IDI permits hosting of sites or information that encourages SPAM.

If complains are received for any customer and is found to be violating the policy, IDI Web Hosting may, at its sole discretion, unilaterally restrict, suspend or terminate the violating customer's account. Further, IDI Web Hosting will notify law enforcement officials if the violation is believed to be a criminal offense.

Applications and Script Restrictions

Any script or application including but not limited to IRC, Proxy, SSH, Telnet, which may overwhelm server resources, will be removed from the servers. If a user script is found to be in violation of this clause, or is found to be overwhelming system resources, the user may be requested to remove the script, or in cases of system resource abuse, it may be removed without prior warning and/or the user account may be suspended for further review.

Service Limitations Acknowledgement

Subscriber acknowledges that the service provided is of such a nature that the service can be interrupted for many reasons other than the negligence of IDI and that damages resulting from any interruption of service are impossible to ascertain. Therefore, subscriber agrees that IDI shall not be liable for any damages arising from such causes beyond the direct and exclusive control of IDI. Subscriber further acknowledges that under any circumstances IDI’s maximum liability can’t exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall IDI be liable for any special or consequential damages, loss or injury.

IDI Customer Care Support Limitations

The subscribers of IDI hosting services plans may not assume or expect any support for programming and for uploading the website to our servers. Website development, consulting, programming and debugging are beyond the free hosting support services.

The web designing services, however, involves full support for queries related to programming and hosting.

Network Data Transfer and Disk Usage

IDI will monitor subscriber's bandwidth and disk usage. IDI shall have the right to take corrective action if subscriber's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all services, or termination of this Agreement, which actions may be taken is in IDI’s sole and absolute discretion, at any time deemed necessary. In any case, subscriber will be warned of approaching or exceeded resource limits via email/contact number/address provided to IDI at the time of subscription by the user.

System and Network Security

Subscribers or any network users are prohibited from violating or attempting to violate the security of IDI network or any and all components there in. Violations of system or network security may result in civil or criminal liability. IDI will investigate occurrences which may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting subscribers who are involved in such violations. These violations include, but are not limited to:

1. Accessing data not intended for such subscriber or logging into a server or account, which such subscriber is not authorized to access.
2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
3. Attempting to interfere with service to any subscriber, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
4. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
5. Taking any action in order to obtain services to which subscriber is not entitled.

IDI reserves the right to take any measure to protect its network and associated resources which may also include dropping the section of IP space involved in SPAM or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In any case, if a subscriber is found to be violating this “TOS” his or her services will be terminated with immediate effect.

Suspension of Service or Cancellation

If a subscriber is found to be violating any of the TOS or multiple TOS, it may result in permanent cancellation of the account. In case IDI initiates any enquire or investigation for any inappropriate activity, all accounts of the subscriber in question will be deactivated until our investigation is complete. Prior notification to the subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The subscriber can’t be credited for the time the subscriber's machines were suspended if the subscriber is found to be at fault.

Miscellaneous Provisions

IDI web hosting is for real users. Thus it is expected from the subscribers that they provide real and current contact information at all times. E-mail address, telephone and fax contacts are used, and in that order of preference.

1. IDI takes no responsibility for any material placed on its network by others. IDI is not responsible for the content of any other websites linked to. Links to other sites are provided as Internet navigation tools only. IDI disclaims any responsibility for any inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
2. IDI subscribers are not permitted to run IRC servers.
3. In accordance with its stringent anti-piracy TOS, IDI reserves the right to remove any content that is reported to be violating any copyright issues provided the complain is supported by enough evidences. The subscribers’ permission shall not be sought in such events. However, the subscribers will be notified at the earliest feasible time.
4. IDI takes no responsibility of subscribers’ data. Subscribers acknowledge that they will keep back-up of their data at their end. In case of any failure resulting data loss, subscribers have to re upload the same.

Disclosure to Law Enforcement

We primarily discourage all illegal activities using our services. Therefore, it is mandatory for all our customers to agree with the fact that IDI may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agency that requests such information, provided they possess the proper court-approved warrant. Prior consent or notification to the subscriber shall not apply in such cases.

Severability

If any provision of this TOS shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this TOS is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

Applicable Law

This TOS is subject to the governing laws of Republic of India. Courts of competent jurisdiction in Bangalore, Karnataka shall hear and decide any disputes.

Limited Liability

IDI is not liable for any damages or data loss that arise from the use of this service. IDI is not liable for any damages that occur from misinformation or misrepresentation by the customer which may result in a loss or corruption of data.

Under no circumstances shall the customer hold IDI responsible for any loss of data or inability to properly configure complex scripts or programs. All customers should have dedicated recent data backups in the event data loss or corruption occurs.

The maximum liability of IDI is limited to the amount paid for by the customer for the Service for that period and shall not exceed that amount.